Frequently Asked Questions

What file types do you accept for custom images?
We accept PNG as the preferred format for the best print quality.
JPEGs can be used, but PNG gives a cleaner, sharper result.
What happens if my image is low quality?
If an image is blurry, pixelated, dark, or low resolution, the final print will look the same.
We will always warn you if we notice an issue, but the final responsibility lies with the customer when supplying their own images.

Do you edit or improve customer photos?
We can make small adjustments such as cropping or resizing.
We do not offer full photo editing, retouching, or colour correction unless agreed beforehand.
Can I see what my item will look like before it’s printed?
Yes!
Every personalised (with your own image) item receives a mock‑up preview.
We only print once you have approved the design.

What if I approve the mock‑up and then notice a mistake later?
Once a mock‑up is approved, we print exactly as shown.
We cannot offer refunds or reprints for mistakes that were approved by the customer.

Do you offer express or tracked delivery?
Yes —We offer Evri tracked delivery,
For express delivery please message us before ordering so we can arrange it.

Do you ship outside the UK?
At the moment we mainly ship within the UK.
If you need international shipping, please message us and we’ll see what we can do.

What materials do you print on?
We print on a wide range of items including:
• Mugs
• Money boxes
• Keepsakes
• Cushions
• Prints (A4/A3)
• Tiles, slates, notebooks, stickers and more
If you’re unsure, just ask — we love custom ideas.

How long will my order take to make?
We always aim for next‑day dispatch, but please allow 3–5 working days during busy periods.
Personalised items take time to design, print, and package with care.

What if my item arrives damaged?
If your item arrives damaged or faulty, please contact us within 48 hours with photos.
We will replace or refund the item as quickly as possible.

Do you keep my photos after printing?
No — once your order is complete, we delete your images from our system.
Your photos are never shared or reused.

Can I order multiple items with different names?
Yes!
We can personalise each item individually — just include all names or details when ordering.

Do you offer bulk or group discounts?
For large orders (schools, clubs, events, parties), please message us.
We can often offer a discount depending on quantity.

Do you watermark the final product?
No — watermarks only appear on previews.
Your final printed item will be clean and professional.