Terms & Conditions

1. Colour Disclaimer

Colours shown on screens may differ slightly from printed colours. By placing an order, you accept that small colour variations can occur.

 

2. Design Proofs & Approval

• All personalised items receive a mock‑up preview before printing.

• We only print once the customer has approved the design,  your order  must be approved within 24 hrs, otherwise your order will be despatched even if it is incorrect.

• Once approved, the design cannot be changed.

 

3. Spelling, Names & Personalisation

We print items exactly as the customer provides.

Any spelling mistakes, incorrect dates, or wrong details supplied by the customer are not our responsibility.

 

4. Refunds, Returns & Cancellations

• No refunds on personalised items unless the product arrives damaged or defective.

• Orders cannot be cancelled once the item has been made or printed.

• Items requiring a deposit are non‑refundable.

• Customers are entitled to a refund or replacement if an item arrives damaged, faulty, or broken.

• Photo evidence may be required.

 

5. Postage & Delivery

• All orders are sent 2nd Class as standard unless stated otherwise.

• We always aim for next‑day dispatch, but please allow 3–5 working days before messaging us about your order.

• Delivery times may vary due to Royal Mail delays, strikes, or seasonal demand.

• We are not responsible for delays once the item has been posted.

 

6. Order Information

• Customers must provide their full name and correct details when ordering.

• If ordering via Facebook, please include your Facebook name so we can match your order correctly.

 

7. Artwork & Licensing

• Some designs are created by us, purchased from licensed creators, or sourced from platforms we hold commercial licences for.

• Preview images may contain watermarks to protect artwork.

 

8. Customer Responsibility

By placing an order, the customer agrees to:

• Check all spellings, colours, and details before approving the mock‑up.

• Ensure their delivery address is correct.

• Understand that personalised items cannot be refunded unless faulty.